Office Policies and Procedures
Late Arrivals
If you arrive late for your scheduled appointment, you may be asked to reschedule it. Late arrivals cause delays for the physician as well as other patients. Every effort will be made to see you as promptly as possible. Occasionally, emergencies may arise which could delay your appointment. If a significant delay is needed on our end, our staff will let you know.
Cancellations
If you can’t make it to your appointment, please contact the office to let us know as soon as possible. This courtesy will allow us to make the rest of the day more efficient for other patients. Please provide at least a 24-hour notice for cancellations.
Treatment of Minors
According to our office policy, all minors must be accompanied by a legal parent or guardian. Failure to accompany a minor will result in having to reschedule the appointment.
Financial Procedures
If a patient doesn’t have insurance or can’t provide adequate billing information, they’re responsible for the total payment of their bills.
Insurance
Our billing department, Trellis Health Partners, will bill your insurance company on your behalf. You must provide complete and accurate billing information at the time of service. You’re financially responsible for any service not covered by your insurance.
Since our staff can’t know the details of every insurance and benefit plan out there, we make it your responsibility to be aware of your plan offerings. Please be aware of this ahead of time. This is especially important for annual physicals, child care, and immunization coverage. You must alert the support staff at check-in whether your visit is for a wellness exam, as co-pays vary between plans.
Any outstanding balance will be due at the time of service, and any questions regarding your statements or outstanding balance should be directed to the billing department by calling Trellis Health Partners at (847)-885-1675.
Co-Payments
Per our contracts, all co-payments are due at the time of service. We cannot bill you for your co-pay. Full payment is required before we can provide our services to you. It’s your responsibility to know your co-payment amount. If you’re unable to make your payment, you may be asked to reschedule your appointment.
Past Due Balances
Payment plans are available for outstanding balances. However, payments must be made on a timely basis. All payment plans must be approved by the office manager and the billing department. Failure to settle any outstanding balances may result in your account being forwarded to an outside collection agency.
