Our Office Policies and Procedures

Late Arrivals

If you arrive late for your scheduled appointment, you may be asked to reschedule for an alternate time. Late arrivals cause delays for the physician as well as other patients. Every effort will be made to see you as promptly as possible. Occasionally, emergencies may arise which may delay your appointment. Our staff will notify you if a significant delay is anticipated.

Cancellations

If you are unable to keep your scheduled appointment, please contact the office as soon as possible. This courtesy will allow us to better meet the needs of all patients. Please provide at least 24 hour notice of cancellations.

Treatment of Minors

It is our office policy that all minors must be accompanied by a legal parent or guardian. Failure to accompany a minor will result in rescheduling of the appointment.

Financial Procedures

Patients who do not have insurance, or are unable to provide adequate billing information, are responsible for the total payment of their bills.

• Insurance: Our billing department, Trellis Health Partners, will bill your insurance company on your behalf. You must provide complete and accurate billing information at the time of service. Any service provided by our physicians which is not covered by your insurance is your financial responsibility. It is impossible for our staff to know all the insurance plans and all the benefit plan offerings. It is your responsibility to be aware of your plan offerings, particularly annual physicals, child care and immunization coverage. You must notify the support staff at the time of check in whether your visit is for a wellness exam as co-pays vary from plan to plan. Any outstanding balance will be due at the time of service and any questions regarding your statements or outstanding balance should be directed to the billing department by calling Trellis Health Partners at (847)-885-1675.
• Co-payments: Per contract, all co-payments are due at the time of service. We cannot bill you for your co-pay. Full payment is required before services are rendered. It is your responsibility to know your co-payment amount. If you are unable to make your payment, you may be asked to reschedule your appointment.
• Past Due Balances: Payment arrangements are available for outstanding balances.  However, payments must be made in a timely basis. All payment arrangements are approved by the office manager and billing department. Failure to settle any outstanding balances may result in your account being forwarded to an outside collection agency.